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Frequently Asked Questions (FAQ)
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Is UtilityOn really free?
Can I use UtilityOn if I'm under contract with another Retailer?
How do I sign up?
Can you show me how UtilityOn works?
Do you have an app?
Can I access UtilityOn via any device?
Which Texas Utilities (TDSP's) do you work with?
Which utilities do you help to connect?
Can I import electricity meters arranged outside UtilityOn?
Which energy retailer do you use?
Do you offer training and support packages?
How do I track the progress of a connection?
What if I already have an ESI-ID?
How do I choose which email notifications I receive?
Can I request just an ESI-ID so the building permit can be issued?
Can I request connections for different companies?
Can I authorize other people to view and request new connections for my company?
Why did you request a Permanent meter when I only asked for Temporary?
Can I request a Perm meter with different specs to Temp?
What if I forget to upload a permit when requesting a new connection?
What does "On Hold" mean?
How do I cancel a meter request?
Why do you ask for the Home Owner details?
What happens when construction is completed?
Do you offer any rewards for referring new builders to UtilityOn?