Frequently Asked Questions (FAQ)
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🚀 GETTING STARTED
Can I use UtilityOn if I'm under contract with another Retailer?
Of course! Simply request new connections through UtilityOn while leaving your existing meters with your current retailer.
Can I import electricity meters arranged outside UtilityOn?
Yes, it's easy to import all your existing meters into UtilityOn so you can track and manage everything in the one place.
Can I access UtilityOn via any device?
Yes, our system works on cell phones, tablets, laptops, desktops... iOS or Android, Mac or Windows... anything really.
How do I sign up?
Creating a new account with UtilityOn is super quick and easy.
Which utilities do you help to connect?
Currently we only offer new electricity connections
Do you offer training and support packages?
We provide a wide range of support resources, completely free of charge.
Can you show me how UtilityOn works?
Absolutely, just book a quick 10-minute demo
Do you have an app?
Yes, and no. OK let me explain...
Which Texas Utilities (TDSP's) do you work with?
We can arrange meters with any Texas utility - both regulated and de-regulated.
Which energy retailer do you use?
We're super excited to partner with APG&E for a number of reasons...
Is UtilityOn really free?
YES! Learn how we provide our service at no cost to you in TX de-regulated areas...
⚡️ USING UTILITYON
What happens when construction is completed?
When you're done with a building site, move it into your archive so only your current jobs are shown in your Connections list.
Do you offer any rewards for referring new builders to UtilityOn?
Yes we do! Our "Tell a friend" feature rewards both you and other TX builders you think could benefit from our service
What does "On Hold" mean?
If you see an orange "On Hold" badge, that means an issue is preventing your meter from progressing further.
How do I choose which email notifications I receive?
Simply go to the Admin section and look in the "Preferences" tab
Can I request a Perm meter with different specs to Temp?
Of course - just send us a message inside the connection and we'll sort it out for you.
Why did you request a Permanent meter when I only asked for Temporary?
We pre-request a Perm ESI-ID in advance to avoid delays later on.
How do I track the progress of a connection?
Every meter follows a simple lifecycle which you can track through a sequence of color-coded status tags.
Can I authorize other people to view and request new connections for my company?
Absolutely - just invite them to join your company.
How do I cancel a meter request?
Just message us within the connection detail page.
Can I request just an ESI-ID so the building permit can be issued?
Sure, no problem.
Can I request connections for different companies?
Sure you can.
What if I already have an ESI-ID?
Not a problem at all, we can still help you!
Why do you ask for the Home Owner details?
Because it saves you time and hassle later on.
What if I forget to upload a permit when requesting a new connection?
Not a problem, you can upload supporting documents anytime.
🏢 ABOUT OUR COMPANY
Where is your customer support based?
Our team of electricity connection experts is right here in Houston, Texas
What is the fastest animal in the world?
Hint: It's not the Cheetah.
What is your phone number?
(833) -8- UTILITY
Do you operate outside Texas?
Currently we only handle electricity connections inside Texas.
Where is your company based?
UtilityOn headquarters are in Houston, TX
Who created UtilityOn?
Learn about the team behind the system.