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Where is your customer support based?

Our team of electricity connection experts is right here in Houston, Texas

Warren Prasek avatar
Written by Warren Prasek
Updated over 2 years ago

We believe strongly that the only way to provide the highest level of support you need is by employing experienced Texans who know the industry inside-out.

Not some poorly trained offshore call center who don't really know what they're talking about. We hate that kind of "service".

Jeremy Pawlak - UtilityOn support

Jeremy Pawlak leads our support team and is a proud Texan.

As a very hands-on kind of guy, it's highly likely you'll get to chat with him directly if you need any help.

The great thing about Jeremy is that, apart from being a super nice guy, he has many years of industry experience in supporting new electricity meter connections here in Texas, so you know you're in good hands.

To be honest, if Jeremy can't fix your connection problems, no-one can!

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