How do I track the progress of a connection?
Every meter follows a simple lifecycle which you can track through a sequence of color-coded status tags.
Status tags are shown in your connections list, on the meter panels inside a connection detail page, and in status update emails.
Electricity meter lifecycle
The first status when you request a new meter is ESI-ID requested (unless you provide an existing ESI-ID in the request form)
-This changes to ESI-ID issued within a business day or two (depending on the Utility). We also send the ESI-ID to you via email.
-If you entered a start date in the request form, the status automatically continues on to Service requested. Otherwise you will need to click the green "Request service" button for the meter to progress further.
-The status becomes Scheduled once the Retailer confirms the date the meter will be energized, then finally...
-The meter becomes Energized when we confirm that the power is on flow.
Closing the account
When you close the temporary meter account (e.g. when you swingover to Perm), its status continues from Energized through these final 3 steps:
-OR- Transferring the account
Alternately, if you transfer the permanent account to your Home Owner client before the closing date, the final 3 steps after Energized are:
Notes:
When you request a Temporary meter, we automatically pre-request a Permanent ESI-ID in advance to avoid delays later on. Don't worry, the permanent meter won't progress any further until you click the "Request service" button on its meter info panel:
If an issue prevents your meter from progressing to the next status, we'll place it "On Hold" and let you know if you need to do anything to get things moving again:
