Advice and answers from the UtilityOn Team

Can I use UtilityOn if I'm under contract with another Retailer?

Of course! Simply request new connections through UtilityOn while leaving your existing meters with your current retailer.

WP
Written by Warren Prasek
Published 1 year ago, updated 1 year ago

In our experience, energy contracts do not typically contain an exclusivity clause, meaning you're free to use other Retailers.

This can vary of course, so please check your contract carefully. There are however typically cancellation charges of other exit fees if you attempt to switch existing meters away from your current Retailer before the contract finishes.

The simple solution is to request all your new connections through UtilityOn without asking us to import your current meters.

So as your builds finish and accounts are transferred to Home Owners, eventually you'll end up with all your connections managed together in our simple dashboard.

Please note: this article and all content on all our websites are intended to provide general information and do not constitute legal advice and should not be relied upon as such. We recommend you read the contract terms carefully, engaging legal representation if necessary, to determine what is best for you.