This feature helps you understand when a meter is temporarily "stuck" in it's current status until something is fixed.

When something happens that prevents your electricity meter from progressing any further, we'll mark it with an orange "On Hold" badge and send you an in-app message plus email about the issue, including if you need to take any action.

NOTE: Meters "On Hold" cannot progress to their next status until the issue is fixed (and the HOLD is removed).

Typical reasons for being "On hold" include missing city permits, an issue with site access, or a turndown (red flag). In each case we'll let you know what's going on and if you need to do anything or not.

What does an "On Hold" badge look like?

We show orange "On Hold" badges both in your connections list, and also on meter info panels inside the connection detail page:

OK, so what happens next?

When the issue is resolved, we'll remove the HOLD badge and let you know immediately via email.