We know new electricity connections can be complicated sometimes, so we provide several different ways to get the support you need

Need help with a specific connection?

Open the Messages tab on the connection details page and message us, in-app.

For other questions, browse our Help Center...

Actually you're already here! This is our library of handy support resources including FAQ's, a QuickStart guide, tutorial videos (coming soon) and more.

...or use our pop-up chat window

For enquiries about technical or account issues, look for this circular green message icon in the bottom right-hand corner of the screen. You can also search our Help center from here.

Note this icon does not appear on connection details pages, as here you can use the Messages tab to chat about that particular connection.

Call or text us at (833) - 8 - UTILITY

The actual number is 833 - 888 - 4548.

Or just email us!

Send an email to us via our contact form: