Getting started
Complete a few quick steps and you'll be good to go in minutes...
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1 ) Setup your company
After signup, follow the instructions onscreen to register your company. Then click the DocuSign link we send via email... this one-time credit check enables all your future meter requests to proceed without any delay.
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2 ) Import your existing meters
Email us a list of addresses so you can track and manage everything in one place including full access to our Texas-based expert support team.
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3 ) Request your first connection
Request a new meter now even if you don't have a confirmed start date yet - this reduces delays later on when you're ready for service to begin.
Click the green "New connection" button and enter the address & meter details.
.
Remember to add Home Owner info and an estimated closing date to save yourself time and hassle later on. You can change these details anytime.
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4 ) Invite your colleagues to join you.
Your whole team can work together in UtilityOn so everyone is kept in the loop:
Click
Admin
in the blue navigation column;Open the
Members
tabClick the
Invite
button.
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Then we do all the work for you...
If you asked for an ESI-ID (meter number), we’ll notify you once it's assigned, plus when an estimated installation date is provided, and so on.
Note: when you request a Temporary meter, we also pre-request the Permanent ESI-ID in advance to reduce delays later on. The permanent meter won't progress beyond the status "ESI-ID issued" until you request that service begins. Learn more about statuses
.
For help with a specific meter, click the address in the
Connections
list then contact us via theMessages
tab..
You can upload any relevant documents like permits while requesting a new connection, or at anytime via the
Documents
tab inside the connection details page.
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Later, request Permanent meter service
Open the connection and click the green Request service
button on the Permanent meter info panel. For a swingover, then click "Close" on the temporary meter info panel.
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Finally, transfer to the Home Owner
Remember to enter the estimated closing date & Home Owner contact info so we can help transfer the electricity account, saving you time, hassle, and ongoing bills.
You can change the date or home owner info at anytime - or you can just close the account if you don't have anyone moving in right away.