1 ) Setup your company

After signup, follow the instructions onscreen to register your company. Then click the DocuSign link we send via email... this one-time credit check enables all your future meter requests to proceed without any delay.

2 ) Import your existing meters

Email us a list of addresses so you can track and manage everything in one place including full access to our Texas-based expert support team.

3 ) Request your first connection

Request a new meter now even if you don't have a confirmed start date yet - this reduces delays later on when you're ready for service to begin.

• Click the green "New connection" button and enter the address & meter details.


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• Remember to add Home Owner info and an estimated closing date to save yourself time and hassle later on. You can change these details anytime.

4 ) Invite your colleagues to join you.

Your whole team can work together in UtilityOn so everyone is kept in the loop:

1. Click Admin in the blue navigation column;

2. Open the Members tab

3. Click the Invite button.

Then we do all the work for you...

If you asked for an ESI-ID (meter number), we’ll notify you once it's assigned, plus when an estimated installation date is provided, and so on.

Note: when you request a Temporary meter, we also pre-request the Permanent ESI-ID in advance to reduce delays later on. The permanent meter won't progress beyond the status "ESI-ID issued" until you request that service begins. Learn more about statuses
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• For help with a specific meter, click the address in the Connections list then contact us via the Messages tab.

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• You can upload any relevant documents like permits while requesting a new connection, or at anytime via the Documents tab inside the connection details page.

Later, request Permanent meter service

Open the connection and click the green Request service button on the Permanent meter info panel. For a swingover, then click "Close" on the temporary meter info panel.

Finally, transfer to the Home Owner

Remember to enter the estimated closing date & Home Owner contact info so we can help 
transfer the electricity account, saving you time, hassle, and ongoing bills.

You can change the date or home owner info at anytime - or you can just close the account if you don't have anyone moving in right away.