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How do I fix a problem with my credit check?
How do I fix a problem with my credit check?

We know this is annoying but there are a few quick solutions.

Warren Prasek avatar
Written by Warren Prasek
Updated over 2 years ago

When you register a new company in UtilityOn, a quick credit check is required by our retail partner APG&E. When a problem occurs, it's usually due to a different trading name or some other minor issue.

We're happy to jump in and help resolve any issues so you can get back to work ASAP... generally all that's required is a little more information, for example:

  • A personal guarantee

  • A business guarantee

  • A deposit

  • A different corporate name and address

As always, our expert Texas- based support team is always available to help:

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